Privacy Policy

1. Introduction

MORPHEUS JOINERY PTY LTD (ABN 47 676 511 194), trading as Morpheus Joinery (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use and protect your information when you use our website and services, including SMS communications, email communications, appointment reminders and website tracking tools.

By using our website or opting into our communications, you agree to this Privacy Policy and our Terms and Conditions.

2. Information We Collect

Contact Information

We may collect your name, email address, phone number and address when you submit an enquiry, book a design consultation, request a quote or otherwise contact us.

Communications Data

If you opt in, we collect your messaging preferences and maintain records of your consent and any opt-out activity relating to SMS and email communications.

Usage and Device Information

We use cookies, pixels and analytics tools to understand how visitors use our website. This may include your IP address, browser type, pages visited and interaction data.

Project Information

If you request a consultation or quote, we may collect information relating to your kitchen or joinery project, including your budget, project urgency, renovation plans and any information you choose to provide.

3. How We Use Your Information

We use your information to:

• Respond to your enquiries.
• Arrange design consultations and site visits.
• Prepare quotations.
• Send appointment confirmations and reminders.
• Send SMS and email communications you have consented to receive.
• Improve our website and marketing performance through analytics.
• Maintain records of customer consent and opt-outs.
• Protect our business and customers through fraud prevention and security monitoring.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to personalise your experience and understand how our website is used.

You can control cookies through your browser settings. Some website features may not function correctly if cookies are disabled.

5. How We Share Your Information

We do not sell your personal information.

We do not share mobile phone numbers, SMS opt-in data or consent information with third parties or affiliates for marketing or promotional purposes.

We may only share your information in the following circumstances.

Service Providers

We may share information with trusted service providers who help us operate our business, including website hosting, CRM software, appointment scheduling, SMS delivery, email delivery and analytics providers.

These providers may only use your information to perform services on our behalf.

Legal Requirements

We may disclose information where required by law or where necessary to protect the rights, safety or security of MORPHEUS JOINERY PTY LTD, our customers or others.

Business Transfers

If MORPHEUS JOINERY PTY LTD is involved in a merger, acquisition or sale of assets, customer information may be transferred as part of that transaction. Any successor organisation will continue to honour this Privacy Policy.

Third-Party Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared with subcontractors providing services such as customer support, SMS delivery or website hosting where necessary to deliver our services.

SMS opt-in information and consent records will never be shared with third parties for marketing purposes.

6. Your Choices

SMS Opt-Out

You may opt out of SMS messages at any time by replying STOP to any SMS we send.

After opting out, you will receive one confirmation message and will no longer receive SMS communications unless you opt back in.

Email Opt-Out

You may unsubscribe from marketing emails by clicking the unsubscribe link included in our emails.

Access and Correction

You may contact us to request access to, correction of or deletion of your personal information, subject to applicable Australian law.

7. Data Security

We use reasonable administrative, technical and physical safeguards to protect your personal information.

While we take reasonable precautions, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

9. Updates to This Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with an updated “Last Updated” date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact: